Q & A

Q. What exactly does a Condoplex upgrade involve?

A. In most cases, the upgrade entails the replacement of the Head End. This means your DOS computer, controllers and analog communication system will be replaced. In most cases the computer at the front desk will also be replaced, along with UPS (power back-up technology).

Q. I’ve heard a lot about how remote services can save up to 50% of my current guard/concierge budget. If I upgrade with Condoplex, will I have access to these services?

A. Yes. Condoplex, through its remote service partner, 3Views, can provide complete remote monitoring services to your facility. In fact, we are the only system on the market today that can make such a claim. Intercom, Panic, Tele-Kiosk, Access/Elevator, Garage and Suites can all be remote responded and provide instant, two-way communications to the operator at the remote station.

Q. I have multiple buildings at my site with Condoplex DOS systems running. Can integrate all of these buildings under one system?

A. Yes. The new Condoplex platform includes a web enabled security server that will allow multiple guard and administrative stations. All of your field devices and credentials can be administered by one system.

Q. I understand there are savings in keeping all of my devices on one platform. However, a dealer approached me saying I could save a lot of money replacing just the access control, over the cost of upgrading the Condoplex system. Is this good advice?

A. No. In most cases just replacing the access control will be lower in cost than purchasing a Condoplex upgrade. However, if your site has other Condoplex systems, i.e., Suite panels, Intercoms, Panic Stations, etc. You will eventually have to upgrade. This means, you will have to purchase the exact upgrades that would have been required + the access control system you just purchased. NOTE: In some cases the Fobs, reader and transmitters will have to also be replaced, adding a significant cost to the “low cost” access control system purchased.

Q. A dealer approached me, saying that if I replaced just the access control, it would not effect the integration or convenience of the existing Condoplex system. Is this true?

A. No. Replacing just the access control, will mean that your staff will now have to make duplicate database entries, learn how to operate two systems and your maintenance budget will now increase as you will have to pay for two software licenses, pay two dealers to provide service, and install two front desk computers. In addition, your site will no longer have a complete auditlog. Intercom, Tele-Entry and Panic events that were integrated with the access control will now be separated. Guards will lose their ability to release doors or elevators during intercom calls, having to end the call and look-up these doors for release.