At Condoplex, supporting our products is essential component of our business. We work hard to provide information and support for our products if you need it. Please follow the steps below.

Before You Call Support

The following steps will help expedite the troubleshooting process:

Step 1

All Technical related issues proceed to Step 2
All Sales Support proceed to Step 3

Step 2

  • System installation date
  • Condoplex software version
  • Verify server’s operating system
  • Confirm server has an internet connection
  • list all problematic parts connected including:
    • What ports are the devices connected to
    • How many other devices are connected to the port(s) in question

Step 3

You have three options for obtaining support:
  1. Contact our technical support staff by telephone, between 8:00 AM and 5:00 PM EST, at (416) 674-9800
  2. After hours, you may Email Our Support Team
  3. To increase response time use our Technical Support Request Form or our Sales Support Request Form

Sales Support Request

If you have any questions or concerns about the condoplex system and its components please use our sales support online form

Request Sales Help Now

Download Product Manuals

We are currently building our online library of product manuals. Please check back soon for availability

Technical Support Request

Having Technical Difficulty? Use our online form and we will help you fix any problem you might have

Request Technical Help Now