Technical Support Request

Technical Support

Name*
First Last
Company Name
Company Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Phone
Mobile Phone
Email Address*
Enter Email Confirm Email
Project Information:
Building Name*
Developer or Property Management Name
Project Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
System Information
Server Operating System
Condoplex Software Version
Approximate Date of System Installation
MM slash DD slash YYYY
Are you the Original Installing Company
- YES
- NO
What type of issue are you having...
- Software
- Hardware
- Both
If this is a software issue, please take a screen shot(s) of the software and attach it
Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 50 MB, Max. files: 20.
How to take a screenshot:
Windows: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Linux: http://www.wikihow.com/Take-a-Screenshot-in-Linux
Mac: http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
If this is a device issue, Check all parts involved
- Controller
- Riser Board
- Audio Riser Board
- WIM (Reader Interface Module)
- Card Reader
- Panic Intercom Station
- InSuite Alarm System
- Door Contact
- Motion Sensor
- Smoke Detector
- Water Dedection System
How many devices or riser boards are connected to the controller port:
How many devices are connected to each riser port:
How many devices are connected to each audio riser port:
If possible, please upload a photo of the devices:
Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 50 MB, Max. files: 20.
How to take a screenshot:
Windows: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Linux: http://www.wikihow.com/Take-a-Screenshot-in-Linux
Mac: http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X

If your images are on your smart phone, please email them to support@condoplexinc.com and be sure to include the Building Name in the subject heading of your email.
Email
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Technical Support

Project Information:

System Information

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